Our commitment

We’re committed to making our eShop accessible to the widest possible audience, including people with disabilities, and to continuously improving user experience for everyone. Our target standard is WCAG 2.2, Level AA.

Status of compliance

This website is partially compliant with WCAG 2.2 AA, due to the non-compliances and exemptions listed below under Known limitations. We’re actively working to resolve these items.

Measures we take

• Use semantic HTML, proper heading hierarchy, and ARIA landmarks

• Ensure keyboard support and visible focus states

• Maintain color contrast ratios meeting AA standards

• Provide text alternatives for meaningful images and icons

• Support text resize (200%) and reflow on small screens

• Provide clear labels, error messages, and instructions on forms

• Respect user preference for reduced motion where possible

Compatibility with browsers & assistive tech

The site is designed to be compatible with:

• Current versions of Chrome, Safari, Firefox, Edge on desktop and mobile

• Screen readers (e.g., NVDA, VoiceOver, TalkBack), keyboard-only navigation, and zoom up to 200%
  Best experience is on browsers released in the last two years.

Technical specs

The site relies on HTML5, WAI-ARIA, CSS, and JavaScript. Hosting and storefront features are provided by Wix and integrated third-party services (payments, chat, analytics, shipping).

Known limitations (and what we’re doing)

• Third-party embeds (payment widgets, chat, analytics) may have incomplete labeling or keyboard traps. Action: monitor and apply available accessibility settings; provide alternative contact/checkout if needed.

• Video & motion content (product loops/renders) may lack full captions or audio descriptions at launch. Action: add captions/transcripts; offer still image alternatives.

• Downloadable PDFs (manuals/brochures) may not be fully tagged for screen readers. Action: replace with accessible HTML pages or tagged PDFs.

• 3D or drag-and-drop viewers (if used) may not be fully operable by keyboard. Action: offer non-interactive galleries/spec tables as an alternative.

• Link purpose might not always be clear when out of context in older posts. Action: audit and rewrite link text.

Planned timeline: fixes prioritized continuously; first broad audit and updates targeted for Q4 2025.

Feedback & contact

If you encounter an accessibility barrier, need an alternative format, or have suggestions:

• Email: accessibility@[yourdomain]

• Phone/WhatsApp: [+32 xxx xxx xxx] (Mon–Fri, 09:00–17:00 CET)

• Postal: [Ajinomatrix SA/NV, Address, Belgium]

We aim to acknowledge requests within 2 business days and provide a meaningful response within 10 business days.

Formal complaints & dispute resolution (EU)

If you are not satisfied with our response, you can contact your national consumer protection body or equality body. In Belgium, you may also seek guidance from the Data Protection Authority for privacy-related matters or the relevant regional equality body for discrimination concerns.

Accessibility Statement — Legal Disclaimer

• We strive for WCAG 2.2 AA conformance, but some content delivered by third parties may fall outside our direct control.

• Accessibility features depend on your browser, device, and assistive technology configuration.

• This statement may be updated without prior notice; the version displayed on the site is the applicable one.

Accessibility Statement — Additions

Preparation of this statement

• Method: self-assessment using WCAG 2.2 AA checklists and automated tests (e.g., axe) combined with manual keyboard and screen-reader testing.

• Last review: 14 August 2025

• Planned external audit: Q4 2025, with publication of a summary of findings and remediation plan.

Requesting alternatives & reasonable accommodations

• We will provide accessible formats (HTML, tagged PDF, large print) for product instructions and policies on request.

• For time-sensitive purchases, we can process orders via email or phone if the checkout flow is not accessible to you.

Maintenance & governance

• Accessibility Lead: [Name/Role], reachable at accessibility@[yourdomain]

• Change management: Accessibility checks are part of our content publishing checklist and release process.

• Training: Editors receive periodic guidance on writing alt text, headings, and link text.

Documents & media standards (house rules)

• Alt text for meaningful images; “decorative” images marked accordingly

• Captions or transcripts for videos and product animations

• PDFs tagged and logically ordered, with bookmarks and reading order

• No reliance on color alone for meaning; sufficient contrast

• Clear input labels; visible error messages; no placeholder-only labels

• Avoid content that flashes more than 3 times per second